Documenting Changes

(OBJ 1.3)

Documenting changes provides a clear history of the what, when, and why for accountability and future reference

Tracks and manages changes in documents, software, and other files
Allows multiple users to collaborate and revert to previous versions when needed
Safety net that ensures changes do not create chaos and helps track project evolution
Preserves past iterations and ensures continuity and stability beyond preserving history in the environment

All accompanying documentation should be updated when implementing a change
Updates should reflect the implementation of the change, from minor configurations to major network overhauls
Key elements of proper documentation
- Properly document and record every change
- Updating diagrams to provide a visual representation of system architecture
  - Flowcharts, network diagrams, etc.
  - Accurate reflect the state of systems
- Revising policies and procedures to address issues or improvements
  - Important to prevent future occurrences
- Updating change requests and trouble tickets to reflect successful completion
  - Provide you with a clear timeline of the change actions and to ensure that all of your stakeholders are being informed of the change and that there is a record of the change history for future reference
- Maintain associated trouble tickets
Proper documentation is critical for clarity and accountability

Change requests and trouble tickets help create a clear timeline of change actions
Inform stakeholders and provide a record of change history for future reference
Records are essential for communication and accountability in change management